Frequently Asked Questions

Yes. You can view our catalogue online.

Some products are sold as individual eaches, while others are supplied in packs or cartons. The applicable stock unit is shown on each product. Special pack arrangements may be considered for sufficiently large orders—please confirm with your salesperson.

Many products arrive, are stored and are priced as sealed packs. Splitting them can affect stock accuracy, packaging and the condition of the remaining items. Where an exception is practical for a larger order, your salesperson can advise you.

Our catalogue reflects the brands and ranges BSC currently stocks or distributes. If you need an item or brand that is not listed, ask your salesperson whether an alternative or special arrangement is available.

Samples are not available for every product. Availability depends on the item, supplier, stock and the purpose of the request. Please ask your salesperson, who will confirm whether a sample can be arranged.

Product ETAs depend on the supplier, shipment and expected stock arrival. Your salesperson can check the latest information, but an ETA remains an estimate and may change.

BSC pricing can vary by customer and account agreement. Your website login therefore needs to be verified and linked to the correct BSC account before customer-specific pricing can be displayed.

Delivery charges depend on the delivery area, route and order value. Please provide your delivery location when requesting a quote so BSC can confirm the applicable charge.

For in-stock goods, orders received before 2:00pm in Gauteng or before 1:00pm outside Gauteng are generally planned for next-business-day delivery. Timing remains subject to order approval, stock, the delivery area, courier schedules and BSC confirming the order.

The minimum depends on where the goods must be delivered and the route serving that area. BSC dispatches from Cleveland, Johannesburg. Tell us your delivery area and we will confirm the applicable minimum.

Yes. Provide the complete third-party delivery address and contact details when placing the order. Any applicable conditions or charges will be confirmed before dispatch.

Yes. Orders can be collected from BSC once the collections team has confirmed that the goods are ready.

Yes. Please wait until BSC confirms that the order is ready, then give the courier the correct collection details and order reference.

No. Orders require picking and processing time. Please wait for confirmation from the collections team before travelling or sending a courier.

Yes via your choice of courier of which you are responsible for the cost.

The courier charge can be disproportionate to the value of a very small outstanding item. Your salesperson can advise whether it should be consolidated with another delivery, collected, or sent using your own courier.

BSC trade accounts are available to businesses that resell stationery. Contact our sales team for the application requirements and approval process.

Yes. You are welcome to visit our showroom. Please contact BSC before visiting so the team can confirm availability and assist you.

No. BSC is primarily a wholesale business and is not a public walk-in retail shop. We can help direct you to a nearby reseller.

BSC operates according to its published business schedule and closes on Saturdays and observed religious holidays. Requests received while closed are handled when business resumes.